Q&A For Lash Business
Q1：Do you have a MOQ (Minimum Order Quantity) required for any of your products?
*MOQ of each order is only 10 pairs,dear,u can mix any styles u want. MOQ of customing Eyelash Packaging is only 30pcs with ur logo,dear
Q2：Would I be able to choose the sample I want, rather than what is offered on your site? (Say I rather order three different lashes instead of the sample packs)
*Of course,dear,u can match the style u want ,and i can recommend popular lashes style for u
Q3：Do you offer free samples, whether that being lashes, or glue, etc.?
*Dear,we are professional great quality of mink lashes manufacturer,we do not produce the lowest quality price lashes,there are high produce costs,so we do not supply free lashes,hope you can understand.
Q4：Would the price decrease based on the amount I order?
*Of course,dear,The more you order, the more affordable the price. The more u order,the best discount u will get
Q5：How do you maintain the quality of the lashes with such high demands?
*We focus on High quality mink lashes producing and promoting, we use the best mink tail furs, best lash glue To control our best quality mink lashes .All our mink lashes are made by experienced and skillful workers, hand made, this ensure the best quality. We also have a quality examination system, every batch lashes will take few pairs to check it, these action guaranteed the high quality!
Q6：Are you able to apply my company’s custom design and logos on the products?
*Yess,dear,if u have ur own logo,u can send ur logo to me ,i will arrange designer to make rendering for u.If u dont have ur logo,it doesn’t matter,dear, we have a professional designer team,once u confirm order,our designer can design for u FOR FREE ,If you are not satisfied with the logo, we can modify it for you
Q7：What is your turnaround time for processing and for shipping?
*If u only order lashes, we will ship it within three days,u will receive the goods within 3 to 5 days after shipped.If u want to custom eyelash packaging,It only takes three to five business days to produce it,u will receive the goods within 3 to 5 days after shipped
Q8：Who is your shipping carrier and how much would the cost of shipping be to the States?
*Our shipping carrier is Fedex、UPS and DHL,u will receive the goods within 3 to 5 days after shipped,Shipping cost depends on the quantity of eyelashes and the quantity of packaging
Q9：Does your company accept paypal?
*yes,dear,we accept Paypal、Alibaba、Credit card、 Debit card、Westernunion and Moneygram,You can choose the payment method that suits you to pay
Q10：What is your return policy on unsatisfactory items?
*According to company policy, we will refund you only if there is a quality problem with the product you receive.When u chosen eyelash styles,i will send u the videos of lashes u want, The products issued by our company for you are sent according to the eyelash style you choose.
Q11：How is the hair for your lashes collected?
*Love, do n’t worry, the mink hair used by our company to make eyelashes is Zero cruelty. All mink hair is formed by the healthy living minks natural falling off, and then the workers collect it and disinfect it multiple times,that is why our mink lashes are full of Soft and tough, full of vitality and shine
Q12：Do you offer sample packaging?
*Love,No factory will make one box with ur logo,but our designer can make a rendering for u FOR FREE
How To Contact With Us
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